Your Questions, Answered

  • At Rich Doll Era, we offer more than hair—we offer the foundation of your confidence.

    Every unit we provide is made with 100% human hair—never synthetic, never blended. Our hair is raw, natural, and selected for quality you can see and feel. Soft, full, and long-lasting, our wigs are designed to move like your own and elevate every look effortlessly.

    Because our hair is true raw and natural, each unit comes in its most authentic state—giving you the freedom to customize it exactly how you like. For a flawless, ready-to-wear finish, you can add pre-plucking and pre-bleaching services to your order for that seamless, natural melt.

    We offer a variety of lengths, textures, and styles—from sleek and straight to full, voluminous waves—all created for girls who expect luxury and refuse anything basic.

    Rich Doll Era is for the ones who want real quality, real hair, and real results.

    Because when it’s real…

    it shows. 💎

  • What is Pre-Plucking?

    Pre-plucking is when the hairline of the wig is carefully customized by removing excess hairs to create a more natural, realistic look. Instead of a thick, straight-across hairline, pre-plucking gives you that soft, slightly uneven, “grown-from-the-scalp” appearance—just like real edges. This step helps your wig look less bulky and more effortlessly natural.

    What is Pre-Bleaching?

    Pre-bleaching refers to lightening the knots on the lace. The “knots” are where each strand of hair is tied to the lace, and they can appear as small dark dots. When bleached, these knots become lighter and blend into your scalp, creating a clean, seamless “melt” that looks like hair is growing directly from your skin.

    Why It Matters

    Both pre-plucking and pre-bleaching are key to achieving that natural, undetectable install. Adding these customizations saves you time and gives you a more polished, professional look straight out the box.

  • We know you’re ready to step into your Rich Doll Era—so we make sure your order gets to you as quickly as possible.

    • Ready-to-Ship (No Customization):
      All natural, raw wigs without customization are shipped out the same day via USPS.

    • Customized Orders (Pre-Plucked / Pre-Bleached):
      Customizations require 24–72 hours to complete to ensure a flawless, natural finish. Once your unit is ready, it is immediately shipped out via USPS.

    • Local Pickup Orders:
      Customized pickup orders take 24–48 hours to complete. Once ready, you’ll receive an email with instructions to pick up your order at the East Green Drive post office location.

  • Installation & Care Resources

    We want every Rich Doll to feel confident and fully prepared when it’s time to install and style your unit.

    We offer a step-by-step digital guide that walks you through how to properly install your lace front, along with recommended products you can find at your local beauty supply store to help achieve a flawless, melted finish.

    This guide is available under Hair Care in our shop as a downloadable document.

    In addition, we provide free video tutorials to help you visually master your install and styling. Simply click the three lines in the top right corner of the website and select Videos to explore.

    Be sure to check out our bleaching, plucking, and styling tutorials to help you achieve that natural, undetectable look with confidence.

    Because at Rich Doll Era, we don’t just give you the hair—

    we give you everything you need to wear it like that girl. 💎

  • Yes—all of our wigs are made with 100% human hair, so they can be curled, straightened, and styled with heat just like your natural hair.

    However, it’s important to treat your unit with care. Always use a heat protectant and avoid excessive heat to prevent damage and maintain the softness, longevity, and overall quality of your hair.

    With the right care, your Rich Doll Era unit will stay flawless, sleek, and ready for any style. 💎

  • All of our wigs are made with 100% human hair, so with proper care, they can last a long time while maintaining their softness, shine, and overall quality.

    Just like the hair on your head, your wig should be treated with care. Avoid excessive heat, always use a heat protectant, and be mindful not to over-process or overload the hair with heavy products. Keeping your wig clean, moisturized, and properly maintained will help extend its lifespan and keep it looking flawless.

    Consistency is key—regular washing, gentle detangling, and proper storage all play a role in preserving your unit.

    To make it easy, we offer a digital hair care guide that walks you through exactly how to maintain your wig. Simply go to Shop Wigs, filter by Hair Care, and you’ll find the downloadable guide available.

    With the right care, your Rich Doll Era unit won’t just last—

    it will continue to look like luxury every time you wear it. 💎

  • We believe every Rich Doll deserves the hair they love—without the pressure of paying it all at once.

    That’s why we offer Klarna and Afterpay, allowing you to split your total into smaller, manageable payments over time.

    We also accept Affirm. To use Affirm, simply add your items to your cart to see your total, then go to the Affirm app and load that amount onto your Affirm card. Once you receive your card details, return to our website and check out using it like a regular debit card.

    Luxury is still within reach—these flexible options make it easier to step into your Rich Doll Era on your terms. 💎